1. What is your occupancy rate? Typically it runs at about 95%.

2. How fast does it typically take to find a tenant? Depends on the location of home, number of bedrooms and square footage. Some lease right away and some take several weeks to find. Our advertising efforts keep your property in the front of anyone looking to rent.

3. What kind of tenant screening do you do? We conduct a thorough background screening including credit, criminal history, rental references, income verification and eviction records.  Our goal is to place qualified, reliable tenants who will treat your property respectfully and pay rent on time.  All while keeping with Fair Housing laws and our licensing rules/laws.

4. How do you pay the owner? Payments are made via ACH to your designated checking or savings account.

5. When will I receive my owner proceeds each month?  Payments are made during the last week of each month or on another agreed upon date.  This allows for all expenses to be paid on behalf of the owner to be made and all rents to be collected.

6.  How are maintenance issues handled, and do I get notified first?  For non-emergency repairs under our pre-approved limit (set by you), we will handle the issue directly to avoid delays.  For repairs over that amount, we will contact you for approval unless it's an emergency.  Our goal is to protect your investment while keeping tenants satisfied.

7.  What is included in the monthly management fee?  Our monthly management fee covers rent collection, tenant communication, maintenance coordination, property inspections, lease enforcement, and financial reporting.  We focus on providing full-service, hands-on management tailored to your property's needs.

8.  How do you handle tenant late fees?  Late fees collected from tenants are retained by the management company, as they help offset the cost of additional follow-up and administrative work.  We aggressively pursue collections while maintaining professionalism and compliance with fair housing laws.

9.  Can I use my own maintenance vendors?  Yes.  If you have preferred vendors, let us know and we'll make every effort to use them, provided they are licensed in their specialty, insured and responsive.  We just ask that you supply current contact information and any specific instructions upfront.

10.  What happens if a tenant damages my property?  Upon the move-out of the tenant, we will conduct a thorough inspection, comparing it to the move-in checklist and photos.  If damage exceeds normal wear and tear, if the tenant has paid a security deposit, you will be able to apply those funds to those repairs.  If damages exceed any available funds, we pursue reimbursement from the tenant.

11. What avenues of advertising do you use? In addition to our own website, your property is syndicated to over 20 other rental websites that are nationwide.  We also run print ads, place yard signs and broadcast property data to the other real estate agents in the area. We also receive many phone calls each day from tenants looking for properties. If yours is a good fit, a showing will be arranged and the rental process will begin.

12. Do you coordinate any owner-responsible utility payments? Most utilities are the responsibility of the tenant and we make sure all are switched to their account. Depending upon the property location, certain cities, towns, or villages, etc., handle things differently. Certain utility vendors will only bill owners.  In these cases, if you wish to be reimbursed by the tenant, you pay the bill, forward it to us and we add it to the tenant's ledger.  They pay that reimbursement with their next month's rent.  We will work with you and the tenant to make sure all necessary steps are taken so there is no added stress on anyone’s part.

13.  What makes Heritage Premier Realty different from other property management companies?  We're a locally owned, boutique-style company that offers personalized, high-touch service.  We manage hundreds of doors, but we treat each one as if it were our own.  Our team prioritizes communication, transparency, and preserving your asset's value - backed by dedicated support.  Also, we do not own any of the properties under our management.  Your property is not in competition with one of ours.

14.  How can I learn more about your services?  Easy.  Click here to reach out and learn more.